Organization's Future Success Depends on Service Excellence
Innovative service solutions ensuring future organizational success
experienced team
Subject matter experts, experienced in various sectors, and possess both theoretical knowledge and practical experience.
innovative solutions
Take advantage of unique and innovative solutions that will meet your expectations without being stuck with out-of-the-box features.
Holistic Approach
Elevate Enterprise Services with a holistic approach, ensuring comprehensive solutions that drive success and innovation.
best practices
Access tailored enterprise service solutions that embrace new approaches and techniques, avoiding the repeating mistakes.
The primary purpose of incident management, as defined by ITIL4, was to intervene, diagnose, resolve and troubleshoot as quickly as possible to reduce the impact of outages and malfunctions on the business. For this purpose, fast and accurate recording, prioritization and classification of events are the primary steps of the process.
With the support of the Interaction Management layer and alarm mechanisms that can be automatically received from integrated systems, the ServicCore Incident Management module makes things easier with its innovative technology for fast detection and diagnosis of incidents.
Thanks to the Servicecore event management module, which can capture not only events from users, but also events created by automatic email or integrations from systems, events that are overlooked or intervened late will become a thing of the past.
In solution research and application processes, which are the most important responsibility of incident management, this process step is accelerated thanks to the integration with the knowledge bank, which is the Servicecore internal module, and with external data banks.
With the three-layer solution architecture available only in the Servicecore Incident Management module, suggested, implemented and working solutions can be differentiated. Solutions from these layers are automatically classified in the integrated information management module and provide a much faster response to recurring events.
Close team collaboration and task management are needed during the solution research and implementation phase. Thanks to the task management features in the Servicecore Incident Management module, central incident management can be easily coordinated.
When necessary, the problem record can be automatically generated directly from the event record, thanks to the integration of temporary or permanent solutions of events with the Problem Management module. Analysis and solution studies to be made over the problem record can be quickly transferred back to the incident management module, thus speeding up the resolution of incidents.
Problems and changes arising from the event can be easily tracked in the value stream thanks to the internal association feature, and the user can see the work done on the problem in a transparent manner.
In the Servicecore Incident Management module, active effort management can also be followed by keeping work logs of all work done. All activities can be tracked retrospectively with the History tracking feature, where all transactions are tracked.
Events can be related to the Problem or Change, or similar event records can be combined (ARM®) and managed as a single event record with Auto Record Merge. Incident Linking function has been developed in order to manage related events by connecting them to each other. Duplicate recordings can thus be combined or linked quickly and efficiently. Thanks to the innovative (ATS®) Auto Time Spent feature, the time spent on an event log can be calculated automatically.
Another original Servicecore development (STE®), the Servicecore Time Engine, automates time calculation and timesheet entry of active tasks and worklogs. All innovations necessary for the comfortable working of technical personnel have been developed by service management experts and technical teams for this purpose.
Another innovation that enables technicians to collaborate easily is that event logs can be shared between technicians and users. In this way, all information about the same event record can be shared between both technical teams and users. On the other hand, thanks to the automatic mail fetcher (automatic email parser) of all correspondence (AMF®), all the meetings with both the technical team, the user and the external stakeholders are historically listed in the “Conversations” section, avoiding the confusion.
There is no need for the technical team to talk to the user and external support institutions via e-mail, and a historical knowledge is provided that allows other technicians to work on an event record to quickly master the event.
The (RCP®) Recording Control Panel has been developed to increase control over recording. Continuous and very fast updates can be made from a single panel. In this way, it is ensured that the time spent on event records is reduced. “Pining” and “Following” features have been developed for fast tracking and easy filtering. Easy use is aimed by pinning and tracking for priority works.
Asset and configuration relationship, which is one of the important issues in event records, is also made available to the technician in the event management panel. Thanks to the active asset matching, it is possible to see all the assets related to the event on a single screen and to make transactions.
In this module, where user requests are met, a modern request fulfillment and presentation process is simulated in line with the latest ITIL4 request management practices.
Customer requests, which are initiated by requesting from the integrated service catalog, can be managed end-to-end thanks to the request management module.
The requests of the users can be recorded both automatically from the interaction module, by e-mail and by triggering from the service catalog.
Changes, versions and projects arising from requests can be transferred to other modules thanks to the built-in association feature and can be followed along the ITIL4 compliant service value stream. In this way, the user can see the work done on his request in a transparent way.
When necessary, requests can be followed by external integrations by connecting them to environments where internal and external stakeholders are followed on different platforms.
In the ServiceCore Request Management module, the work logs of all the work done can be kept and active effort management can be followed. With the History tracking feature, where all transactions are followed, all activities can be traced backwards.
Requests can be associated with change and can be combined with (ARM®) Auto Record Merge as a single event record. Repeated recordings can thus be combined or linked quickly and efficiently.
Thanks to the innovative (ATS®) Auto Time Spent feature, the time technicians spend on request records can be calculated automatically.
ServiceCore Time Engine, another original ServiceCore development (STE®), automates the effort calculation and workforce / work log entries of active tasks and work logs. All the necessary innovations for the comfortable working of technical personnel have been developed by service management experts and technical teams for this purpose.
Another innovation that enables technicians to collaborate easily is that request records can be shared between technicians and users. In this way, all information about the same request record can be shared by both technical teams and users. On the other hand, thanks to the automatic mail fetcher (AMF®) of all correspondence , confusion was avoided by listing all the meetings with both technical team, user and external stakeholders in the “Conversations” section.
The technical team does not need to communicate with the user and external support institutions via e-mail, and a historical knowledge is provided that enables new technicians to work on a request record to quickly master what is done regarding the request.
The Recording Control Panel (RCP®) has been developed to increase the control over the recording. Continuous and very fast updates can be made from a single panel. In this way, the time spent on request records has been reduced. “Pinning” and “Tracking” features have been developed for fast tracking and easy filtering. It is aimed to be easy to use by pinning and tracking for priority records.
Entity and configuration relationship, which is one of the important issues in Service Request records, is also made available to technicians in the request management panel. Thanks to active asset matching, it is possible to see all the assets related to the requests on a single screen and to make transactions.
Jobs can continue thanks to the tasks carried out by technicians in all service management processes. Every event, request, problem, change, release, project and all other processes can be completed by the technical teams fulfilling many tasks.
The ServiceCore Task Management common function can ensure both the cooperation throughout the processes and the central workload coordination by recording all activities carried out independent of the processes.
Workforce management, which is the basis of Workforce and Talent Management practice, which is one of the most important processes that comes with ITIL4, is provided with this module.
The way to see the resource usage and availability of all technicians with a single coordination is to record all the tasks done throughout the modules.
Unrecorded, out-of-the-box, unregistered, ongoing or verbally tracked tasks lead to unmeasurable, unproven, unseen workload mountains and unbalanced resource use. In this way, the following problems arise in organizations working without registration and task management:
1. Unbalanced distribution of work
2. Unfair distribution of tasks
3. Wastage of competencies
4. Uncontrolled change of priorities
5. The work done is not visible
6. Failure to manage resource
7. Cannot see common agendas
8.Technicians work unhappy in a multi-manager environment
9. Failure to develop competencies
10. Failure of the processes
A central resource / workforce and task management is required to eliminate all these problems. Workload and resource management become easier thanks to the (WTE®) Workforce and Tasks Engine and another technology supporting it (STE®) ServiceCore Time Engine.
The most important topic in ITSM products is the services created by structuring the asset together. An important requirement of service management is up-to-date knowledge of what entities the service is created from and in what configuration it runs.
It is necessary to keep track of what happens to a service with associated events, requests, changes. In addition, all support agreements, supplier agreements and customer agreements associated with these shared services must be separately recorded and managed.
All expenditures and expenses related to the service should be recorded separately.
You can easily manage all these attributes with Servicecore.
To create a Configuration Management Data Base, it is necessary to define detailed attributes and relationships between services and entities.
Thanks to these relationships and configuration information, it is possible to create service maps. With the Servicecore CMDB module, both entity relations and service maps can be easily edited.
Standardize your services with advanced automation features and digitize your customer service end-to-end ..
With the ServiceCore SCM module, you can quickly develop your multi-layered service catalogs with easy-to-use interfaces and keep them constantly updated.
Developed to standardize all service management activities in the background of request management and to ensure sustainable service quality, the SCM module provides the necessary basis for a modern user request management.
Customize all services with the ability to customize pre-defined request forms according to the service, to set the approval stages in a predefined manner, and to arrange service level agreements on a service basis.
Quality assurance of service management is provided with the ability to define the pre-defined workflows behind each service and to make automatic task distribution in each repetition of the service. Service manageability and user satisfaction are ensured through standardized workflows.
Record your service management information with an easy-to-use and integrated knoweldge base.
Ability to record the information required by all service management processes and to ensure corporate continuity and to be easily accessed from all processes.
In this module, which enables the recording of solutions in categories, direct access to solutions from modules such as events, requests, and problems is provided when necessary.
In this way, the resolution of requests and events is accelerated, information about repeated events and requests can be recorded and resolution times can be shortened.
In addition to automatically searching for solutions and information from the event and request records, it is also possible to collect solutions automatically from request and event modules.
In this module, designed as a central service information management system (SKMS), the information generated in all processes and modules is stored for reuse.
With the authorization mechanism, continuous access to information is provided for both technicians and users.
In addition to direct access from the technician modules, access to the data bank is provided through the end user portal with a self-service model.
It is ensured that the number of service calls is reduced by entering and publishing the information that users will use as self-service.
Project management is a practice that is widely used in service management, especially in areas such as the implementation of comprehensive changes, management of improvement works, and coordination of multi-stakeholder transformations.
With ITIL4, the project management process has become a natural part and mandatory practice of ITSM. The birth of projects is always triggered by processes such as improvement, change and request, and project outputs often require feedback to these processes.
Operating project management as an integrated module in the service management platform is critical to tracking tasks on a single platform. An employee should be able to see his/her tasks from project management as well as his/her work in service management processes on the same screen, and task conflicts should be prevented.
Carrying out service management on a separate platform and project management on a separate platform will result in serious costs, unnecessary integration efforts, infrastructure, license, maintenance, support, etc. for two separate products. causes unnecessary additional costs.
Establishing project management as a separate product outside the service management platform causes all customer requirements, which are prioritized and regulated through continuous improvement, request and change management processes, to be out of the control of the service provider and IT.
By using a project management product that is disconnected from service management processes, project management activities that are unrelated, irrelevant and unaware of resource use also lead to the emergence of a second, uncontrolled service platform.
Servicecore offers a holistic digital management system with its integrated Project Management module. The following operations can be performed with this module, which includes all modern project management tools:
Project Task Management
Project Roadmap
Project Gantt Charts
Project WBS Views
Project Team Management
Project Time Management
Project Timesheet Entries
Project Kanban Panels
Project Resource Management
Integrated Task Tracking with Central Task Management
Task Assignments that Do Not Conflict with Central Planning
Workforce Reports Integrated with Central Tasks
Integration with Incident, Problem, Request, Change and Continuous Improvement
End Users and External Ability to Involve Users in the Project
Ability to Involve the End User in Project Management via the Open Portal
Ability to Include All IT and Non-IT Resources in Projects and Unlimited End Users
Ability for End Users and External Users to Undertake Tasks in Projects
Ability for External Project Teams to Manage Projects Even as Users
Service automation rule engine (SARE- Service Automation Rules Engine) equipped with automatic business rules definition and dynamic management of events and requests depending on the conditions, many manual management activities are automated with a rule-based job engine.
With rules that can be easily defined, actions depending on the conditions can be performed automatically, and thus all service records are dynamically updated and flows are accelerated.
It has been made possible to automate all actions completely dependent on the imagination of the technician and process manager in every possible situation without the need for manual data updating.
From simple actions that can be easily defined from the management panel to highly preconditioned, multi-layered and multi-action dynamic rules, many automated processes are predefined, providing more automation in workflows and higher speed in services.
A “data migration” or “data migration” process is often used to move old records to a new application. This process involves transferring data from your old used application to Servicecore. The steps used to perform this data transfer are as follows:
Data analysis:
Performing analysis to understand the format and structure of the data in the legacy application.
Analyzing the requirements for legacy data to fit the requirements and data structure of the Servicecore application.
Data Mapping:
Mapping data fields from the legacy application to their counterparts in Servicecore.
Identify differences between data fields and create a plan to resolve discrepancies.
Determining Migration Strategy:
Determine how to move data and choose between methods. (With direct database connection, via API or file transfer)
If there are large data sets, create a strategy to migrate in stages.
Backup:
Backup the old database or data source before migration. This will help prevent possible data loss.
Performing Migration:
Initiating the data migration process and moving the data to Servicecore according to the determined strategy.
Providing a mechanism to track and resolve errors during the migration process.
Data Control and Verification:
After the migration process is completed, ensuring that the data is moved correctly.
Checking the data and carrying out the verification process by running test scenarios.
Feedback and Improvement:
Reviewing user feedback and potential problems.
Making improvements and corrections after the migration process.
Meet Servicecore Migration Service
It is possible to migrate to Servicecore ITSM from all products, regardless of brand and model. Migration work from your old ITSM or asset management products to Servicecore is completely easy. If you would like to move to the modern ITSM solution Servicecore, you can contact us.
The purpose of problem management practice is to reduce the probability and impact of problems. Managing workarounds and known errors by determining the real and probable causes of events.
ServiceCore Problem Management module has three steps designed in full compliance with ITIL4.
The first stage, problem definition, is also divided into two;
1. reactive problem identification is aimed at investigating the cause of events after events occur
2. proactive problem identification is an approach to identify and record problems before events occur.
While the first type of problems can be done automatically by linking from the event management module, the second type of problems can be opened automatically from the relevant module manually or by integrating with system monitoring tools.
At this stage, the problems were quickly recorded. Thanks to the preliminary information coming from the integration with the Interaction and Incident modules, the prioritization and classification processes have been completed, and the second stage, the Problem control, can be switched quickly for these records.
The problem control phase focuses on the analysis of the problems, and in the ServiceCore Problem Management module, the cause and symptoms (symptoms) of the problem are recorded during the analysis phase.
At this stage, the configuration and CI information required for analysis can be accessed and examined through the integrated asset module.
The asset and configuration information needed for problem analysis are provided ready-to-use in ServiceCore Asset and ServiceCore CMDB modules. When problems are analyzed, they are assigned a “known fault” status. At this point, the problem can be recorded as a known error.
Service Desk InteractionsService Desk Interactions
In the third stage, error control studies will be started to be recorded in the Problem Management module. When a problem is analyzed, it must be checked. Support can be obtained from all internal and external sources by using task management and conversation engine for error control. In addition, this module, which is integrated with the Knowledge Management module, allows searching both internal and external information sources for temporary or permanent recording of solutions.
All correspondence and assignments to be made for active solution research can be carried out online in a single recording environment with the tools on the module. All findings and all solution alternatives are recorded in the integrated solution tab. Change records can also be opened automatically from the Problem Management module in order to solve the problem and to implement the solutions when necessary. In this way, it can be traced retrospectively how the value stream develops from the Interaction and Incident modules for change management practice.
Thanks to the innovative (ATS®) Auto Time Spent feature, the time spent on a problem record can be calculated automatically.
ServiceCore Time Engine, another original ServiceCore development (STE®), automates the time calculation and timesheet entries of active tasks and job logs. All the necessary innovations for the comfortable working of technical personnel have been developed by service management experts and technical teams for this purpose.
Another innovation that enables technicians to collaborate easily is that problem records can be shared between technicians and users. In this way, all information about the same event record can be shared by both technical teams and users. On the other hand, thanks to the automatic mail fetcher (automatic e-mail parser) of all correspondence (AMF®), confusion was avoided by listing all the meetings with both technical team, user and external stakeholders in the “Conversations” section.
The technical team does not need to meet with the user and external support institutions via e-mail, and a historical knowledge is provided that enables new technicians to work on an incident record quickly.
The Record Control Panel (RCP®) has been developed to increase the control over the recording. Continuous and very fast updates can be made from a single panel. In this way, the time spent on event records has been reduced. “Pinning” and “Tracking” features have been developed for fast tracking and easy filtering. It is aimed to be easy to use by pinning and tracking for priority works.
The relationship between assets and configuration, which is one of the important issues in problem records, is also made available to technicians in the problem management panel. Thanks to active asset matching, it is possible to see all the assets related to the problem on a single screen and to make transactions.
In the ServiceCore Problem Management module, active effort management can also be followed by keeping the work logs of all the work done. With the History tracking feature, where all transactions are followed, all activities can be traced backwards.
In this module, which facilitates the recording and coordination of changes, a management panel that is compatible with flows specific to all change types encounter technicians.
In this module, change requests are received by integrating from different modules such as Event, Problem, Request, and retrospective relationships can be followed.
The process that starts with the registration of the change request (RFC) continues with the planning phase related to the change. At this stage, the impact of the change, risks, how it will be done, escape plans and coordination requirements are recorded. After this stage comes the stage of collecting opinions and approvals to review the plan and the details of the changes.
Advisory and approval processes can be sent to the exchange advisory board and opinions and approvals can be collected quickly via email.
Change ManagementChange Management
Dynamically, advisory committees for each change can be determined. In this way, we can make sure that every change is really consulted with the relevant people. Thanks to the digitized consultation / approval process, this step of the changes, which causes the most time-consuming, can be transformed into an efficient and fast-running activity.
In this module, developed in line with ITIL4 current change management practices, prolonged and bureaucratic approval stages leave their place to dynamic advisory boards. With the email merging feature, the approvals to be obtained from both internal and external experts can be done quickly without leaving the module.
In the next stage regarding the implementation of the changes, the task management module, where a change manager can digitally perform all the coordination he / she needs, comes into play. The tasks put in order through this module are completed and the change is implemented quickly and properly.
In case the changes turn into a version or a project, the work can be transferred to other modules thanks to its integration capabilities.
Asset and configuration information, which is one of the important requirements during the analysis of changes, is also enabled to make impact and risk analysis quickly with the information accessible from the same screen through the integrated Asset Management and Configuration Management modules.
As the reception area where customer / user interactions of the service management product family are recorded, the unique communication and contact point of the interactions from all channels was simulated with the Service Desk / Interaction Management module.
All kinds of user calls from all channels such as email, phone, chat, social media, web interface and direct physical application are recorded in a singularized area. In this section, first of all, the user’s singularized and combined calls with the omnichannel model are processed in a single central single communication point.
At this stage, irrelevant incoming calls can be eliminated by classification. Relevant calls include Incident, Request, Complaint, Suggestion, Information Request, etc. Which of the different processes it will continue with is determined at this level. After deciding what the calls / interactions are and with which process they will continue, their transfer to the Event or Request modules is carried out at this stage.
Current urgency, impact, classification, priority, information for the calls turned into an event are detailed at this point by the service desk personnel, thus allowing the Incident manager to intervene quickly and easily. In this way, more time can be devoted to rapid diagnosis and finding solutions for which the main added value is expected for Incident management.
Likewise, by associating with the service catalog, selecting the right templates, sorting out irrelevant and rejecting jobs from the beginning, transferring correct and appropriate requests only to the Request Manager, it can be ensured that workflows with the highest added value of request fulfillment can be triggered quickly.
In this way, the process steps of the Request Manager such as debugging, rejecting, collecting approval, categorizing, associating with the template are accelerated.
Continuous communication with the user, which is a common load in all of the Incident, Problem, Request, Change, Version management processes, can also be met by Interaction Management.
In this way, while these critical management processes focus on their main activities, which are really valuable, customer interaction stages are mitigated by Interaction Management.
Starting with classifications such as question, problem / malfunction, interruption, service request, information request, complaint, development request, change request, business analysis, solution proposal, improvement proposal and then continuing with the Incident, Problem, Request, Change, Version, Configuration processes The first starting point of the value stream is clearly defined in ITIL4 as the “Engagement” phase.
In this engagement phase, all interactions with both the user and the customer should be recorded and evaluated. In this interaction layer, which started to be emphasized with ITIL4, roles such as business analyst, affiliate manager, customer representative, service level manager, service desk employee work together by ITIL4.
In traditional service management softwares, there is no flow or module that allows these interactions to be collected both in process and omnichannel at single communication point (SPOC), filtered, prioritized and correct processes continue. The first ITIL4 compliant interaction solution is provided by ServiceCore.
All calls sent to a common service desk address via e-mail are first recorded by creating automatic registration to the Interaction Management layer.
From the moment the first call / first interaction started, all interviews and all interactions are now recorded in writing on the service desk. If the user prefers to interact with the service desk in writing over e-mail, all outgoing and incoming correspondence can be automatically kept in the system as conversation history.
In this way, from the first moment the user interacts to the moment his request is met, all conversations are made visible at a single communication point.
In the same way, all calls reaching the service support by phone are directly recorded thanks to both manual and automatic call center integrations, and all verbal and written communication can be managed at one point throughout the service life cycle.
All calls coming through the web interface or with integrations with other software are also processed in a way that they can be filtered and coordinated in the first welcome area of the common communication and solution point.
With this “engagement” experience offered by ServiceCore and fully compatible with ITIL4, significant savings and efficiency are achieved by taking priority and high-value interactions forward and eliminating unnecessary and meaningless demands.
Meet with easy, fast and integrated asset management … Make your business easier with continuous access to current active and valid information with an application module where the status, ownership and financial information of the assets are followed throughout the life cycle …
Customizable asset attributes required to identify and record all IT and non-IT assets can be created in the system. Let ServiceCore manage the attributes that need to be managed with the large library of configuration objects.
In this module, all assets are equipped with features where all their information can be recorded in stages so that they can be managed proactively throughout their life cycles.
The asset module is native integrated with all other ServiceCore modules and provides up-to-date asset information required by all other service management processes with a single click.
With the intergation capabilities to asset automatic discovery and audit services automatic discovery and continuous auditing of IT assets, up-to-date data of all digital assets, including hardware and software, can be transferred to the system.
With the integration of SLM, Incident and Request modules, targets for the services can be determined with the correct SLA policy definitions in order to increase the performance in all services.
Performance will be under your control with the application of parametric service level agreements, where you can easily manage the definitions of customer expectations regarding both events and requests.
Automating the prioritization load with the correct definition of expectations regarding accessibility and service delivery times becomes easier with the SLM module.
It is possible to increase the service quality with the service level management module that automates the prioritization work, which is one of the priority and challenging activities of event and request management processes.
Equipped with multi-layer service level agreement (Multi-Level SLA) definition capabilities, this module automates the need to accurately determine customer service time expectations and to present all activities with the right timing.
One of the indispensable needs of a professional service provider is a service access and tracking screen that they will present to their customers and users. Increase your customer satisfaction with easy and modern interfaces provided by ServiceCore Self Service Portal.
Users can easily transmit their support requests, service requests and track the status of their current requests through the self-service portal. With detailed request and incident tracking screens, it can both follow the situation and carry out its correspondence with the technical teams from the same environment.
Users can easily access information about events and requests through the data bank and quickly access self-service solutions.
Users can view the service catalog on the portal and select from the catalog and forward their requests to technical teams. All the services offered are pre-prepared packages in the SCM module and users can find the right service on this panel by browsing the search engine or the catalog. You can follow the service requests they have opened on the same portal and see their details.
Assets assigned to users can also be viewed on this portal, and a user can track the status of their own assets from here.
We cannot manage what we cannot measure. Data from all management processes within the scope of the ServiceCore integrated suite are transformed into meaningful information through reports.
MRM process, which was defined as an important practice in itself with ITIL4, was modeled to work with the necessary measurement and reporting tools on ServiceCore.
The reports that are required and widely used in service management have been prepared in advance in the report library and made available. Unlike conventional reporting, a measurement method based on targets as defined in ITIL4 has been created.
In addition to operational reports, strategic and analytical reports can also be developed.
Performance indicators for measuring process and service quality and their dynamic views according to different components are presented to the access of managers in detailed reports.
The design of the new reports needed can also be done easily through the service report wizard (SRW – Service Report Wizard).
These reports can be displayed as components (widgets) on dashboards customized for different management levels looking at processes and services from different perspectives.
The first step of continuous improvement is based on the determination of problematic and low performance areas in processes and services.
According to ITIL4, the starting point of the service management application is exactly this process and the regions where service weaknesses exist.
For this reason, the reporting module is an indispensable tool of the continuous improvement process in terms of monitoring the control and improvement of all other processes.
Are you looking for a roadmap for the digitization of service management processes that have become simplified and practical with ITIL4? Are you looking for a sample process integration or process model?
You can find the full Servicecore ITIL4 compliant processes and the integration of these processes in detail below.
In this model, you can see how the basic operations and service practices will be integrated with the flows in the ITIL4 practices guides, and how this integration is being done within the Servicecore.
Servicecore Continuous Deployment Phases
Continuous Delivery is an approach that ensures that the current version of Servicecore is made available quickly, safely and continuously during the Servicecore update process. The continuous deployment steps in Servicecore are as follows:
Version Control
Version numbering of the software and regular version transitions ensure integrity in the continuous distribution process.
Automatic Compilation
Servicecore is compiled automatically, minimizing user error.
Automatic Tests
Automatic tests are performed with various test scripts before or after deployment.
Automatic Deployment
If the software passes the testing phases successfully, the deployment process to the live environment begins automatically. At this stage, user error is minimized with devops.
Environment Independent Configuration
Continuous deployment ensures parallelism between your test server and your live server.
Monitoring and Feedback
Continuous deployment is used to monitor the performance and status of software deployed to the live environment.
Security Tests
Regular security tests are carried out to ensure the security of the software. This step helps detect vulnerabilities before the software is deployed to the live environment.
Meet Servicecore Continuous Delivery Service
Worthless update processes that take days and cause you to pay additional fees are now a thing of the past.
Servicecore customers can benefit from ESM model, multitenant structure, multi-company architecture / ability to manage sub-departments as independent tenants, holding structuring, flexible form designer, low code design features, business analytics adaptations, integration libraries, flexible dashboard system, advanced project management functions, etc. they start using numerous improvements instantly and automatically.
Passionate – Dedicated – Professional
achieve your goals with
End to End Service Solutions
Unlock your potential and achieve your goals seamlessly with our comprehensive end to end service solutions, tailored to meet your unique needs.
Concultancy
Receive comprehensive consultancy services in Enterprise Service Management, covering ITSM, ITOM, CSM, and HRSD.
Subject Matter Experts
training
Take advantage of our trainings with unique content and applications. We provide our trainings either online or on-site.
Certified Trainers
project management
Do you need long-term project management support? Let us handle platform selection, analysis, implementation, integrations, reporting.
Detailed Project Planning
Process Improvement
Contact us to identify and resolve bottlenecks, constraints, data issues, and inefficiencies, or to establish new, optimized processes.
Improve with Global Standards
Asset & Inventory
Explore our Asset Management solutions, including inventory counting, automated discovery, service mapping, RFID tagging, and barcoding.
Tailored and Innovative Solutions
Reporting
Discover our advanced reporting solutions, featuring simple reporting, historical data, metrics, KPIs, and critical success processes.
Including BI and Data Mining
Implement best practices
Align organization with international standards!
We aim to leave a positive impact in the long term with solutions that prioritize sustainability in all business and technical processes.
Among alternative solutions, we always focus on simpler, more understandable, applicable and improvable solutions.
We take care to be agile in all of our projects.
Call us for inquiry : Monday to Friday : 9 am – 6 pm
Enterprise Service Solutions
Building Futures with Service Excellence
The sustainability of organizations depends on how successful their services are. Focus on four dimensions of Service Management
improve your business practically
why choose VIRA Services
Serving numerous sectors with hundreds of satisfied clients, our experienced team brings limitless imagination to every project. Let’s explore what we can achieve together.
Fill out the form for a free preliminary analysis and let’s decide the next step together.
We focus on addressing tailored solutions of business needs
We implement only the right and necessary solutions
- We aim for a lifetime partnership, not just a one-time fix
